sales force automation

Quotes, sales orders, invoices and payment receipts are all part of the everyday sales process, whether you’re selling products or services. They can definitely be hard to manage and keep track of, especially if you run a high-volume business and expect to provide consistent, quality customer service. Cloud-based sales applications (like Second CRM) with built-in billing and invoice software can be powerful tools for managing these documents by helping users create and streamline them to make sales just that much easier.

email automation

Some might think email is going out of style, with the increased emphasis on social CRM as the way of the future. We’re seeing corporations more active on Facebook and Twitter, pushing for more shares and retweets to increase brand exposure. While this is definitely a worthwhile tactic, email marketing remains an indispensable tool in the customer engagement toolkit. Contrary to the proclamations of naysayers, email marketing continues to be the best digital channel for ROI.

crm more than sales tool

Customer Relationship Management (CRM) is system built to help businesses manage their entire business in order to deliver more value to the customer. It’s using technology to streamline the sales, marketing and customer service functions, simultaneously informed by existing data and gleaning new data to inform future interactions. CRM system aims to create an exceptional customer experience that results in a lastingly positive impression, which can greatly improve a companies’ reputation, resulting in increased sales.

myob case study

Founded in Australia in 1991, MYOB is one of the first businesses to recognize the unique needs of small and medium-sized enterprises and provides them with powerful, accessible and affordable business management systems. As it evolved, the company has gathered a large base of loyal and successful customers across Asia.

crm is science not magic

Customer relationship management (CRM) isn't a magical solution for your business, but the science behind it can be powerful. Simply purchasing and implementing a CRM system will not magically increase your profits. You will need to put in time and effort to realize the benefits.

manage customer services

You’ve painstakingly guided a prospect through the sales process, turned them from lead to potential to account, and successfully closed the deal. Your work is done? Not so fast. After all, you can’t watch a house you’ve just finished building fall over and declare it a job well done.


Second CRM is an award winning business automation solution, designed to make medium to large corporations more productive, by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.