Helpdesk Ticketing System
Auto Capture Helpdesk Ticket from Omnichannel
Customers send queries through numerous channels — from phone, SMS
Auto Capture Helpdesk Ticket from Omnichannel
Customers send queries through numerous channels — from phone, SMS
Assign Tickets Automatically to Agent
Second CRM auto-assign tickets to service team or individual agent and speed up the resolving time as it reaches the right person instantly, with all the related info, to ensure
SLA’s Based Escalation with Email or SMS Alerts
Customer expectations for service are rising. Being able to meet and exceed the standard are managed by defining the SLA’s (or service level agreements) for the different type of issues and ensure everybody is aware by email or SMS alerts.
SLA’s Based Escalation with Email or SMS Alerts
Customer expectations for service are rising. Being able to meet and exceed the standard are managed by defining the SLA’s (or service level agreements) for the different type of issues and ensure everybody is aware by email or SMS alerts.
Auto Customer Update on Every Change in Ticket Status
Notifications can be sent to
Customer Service Agent FAQ and Knowledgebase
Repeatedly receiving similar requests and queries can suck up too much agent’s time, Maintaining these as FAQ’s for easy reference, can save tons of effort and also speeds up
Customer Service Agent FAQ and Knowledgebase
Repeatedly receiving similar requests and queries can suck up too much agent’s time, Maintaining these as FAQ’s for easy reference, can save tons of effort and also speeds up
Get Insight to Manage Customer Expectations
Get insight through every case, from every customer, real time. Filter customer data based on
What our clients are saying
Managing our corporate clients has never been easier. Second CRM is such a powerful tool and its very user friendly.
Our operations have now been totally streamlined. No more messy spreadsheets, overlooked billing and servicing.
The Second CRM team listens to our requirements, understands our needs and comes up with a solution that is tailored to solve our problems.