Cloud Call Center Software
Auto Assign leads to Call Center Agents
Upload list of new leads and automate assign them to agents, based on criteria that you pre-define and monitor the updates, as they push through the calls in their days work.
Auto Assign leads to Call Centre Agents
Upload list of new leads and automate assign them to agents, based on criteria that you pre-define and monitor the updates, as they push through the calls in their days work.
Update Call Status
Notes taken while on a call are automatically added to the interaction history of the customer who called, allowing agents to go back and reference key points from the call through call center automation.
Set Callback Reminders
At the time of the callback, a call back reminder window will pop up on the call center agent’s CRM so that timely follow-ups can be done.
Set Callback Reminders
At the time of the callback, a call back reminder window will pop up on the call center agent’s CRM so that timely follow-ups can be done.
Generate Call Log Status Reports
View complete reports on incoming and outgoing phone calls, including the time, date, and even the recording of the calls. You may schedule the report to be sent to your email or manually generate as and when required.
Integrate with Telephony System (CTI)
Data from the telephone systems can be populated in the customer service representative screen for easy access to caller’s details. Click to Call, Auto log all calls and play back the recording any time, etc make the whole process highly streamline.
Integrate with Telephony System (CTI)
Data from the telephone systems can be populated in the customer service representative screen for easy access to caller’s details. Click to Call, Auto log all calls and play back the recording any time, etc make the whole process highly streamline.
What our clients are saying
Managing our corporate clients has never been easier. Second CRM is such a powerful tool and its very user friendly.
Our operations have now been totally streamlined. No more messy spreadsheets, overlooked billing and servicing.
The Second CRM team listens to our requirements, understands our needs and comes up with a solution that is tailored to solve our problems.